Adobe Creek Homeowners Association
278 Monroe Dr. Mountain View CA 94040
The story
On February 25, 2024, at 4 p.m., we observed water on the first floor of our property. The water came from our adjacent Unit #18. With the help of another neighbour from Unit #17, we shut off the main water valve for Unit #18 to stop the water flow. The Unit #18 was under remodeling at that time, and the valves were closed because of work on the water pipes inside the unit. Someone from HOA garden workers opened public valve for Unit #18 causing the flooding in the unit that spreaded to the adjacent units.
We received permission from the owner of the the Unit#18 to gain access inside. I shut off the electrical breakers.
History of events
February 25, 2024 4pm, Sunday - Water on the first floor on Unit #7 because of the water leak from the adjacent Unit #18. (photos, videos)
In Unit #7
In the Unit #18 - can be provided by request.
We have shut off the main water valve for Unit #18 to stop the water flow and I put the notes.
February 26, 2024 - I have notified my Farmers Agent about the issue, and got a recomendation to wait and not open the claim in Farmers, otherwise the damage claim will be on my property Unit #7.
February 29, 2024 - HOA opened a claim with their insurance company - StateFarm.
Email from HOA - Tanisha Johnson
Community Management Services, Inc 1935 Dry Creek Rd, Suite 203
Campbell, CA 95008. Phone 408-559-1977
StateFarm Policy Number: 97-41-7758-0
StateFarm Claim Number: 0563X442T
StateFarm Claim Adjuster: Stefanie Dixon 972-657-3164
March 18 - March 21, 2024 - Bases on the claim with StateFarm, the contractor team came. They removed and hauled away half the laminate flooring on the first floor of my unit to expose the subfloor/base and then dried out the subfloor. (photos, videos)
In Unit #7 Before laminate was removed
Unit #7 - after laminate was removed
End of work - current state
March 24 - March 30, 2024 - contractors work in Unit #18, dried the floor base.
April 15 2024 - I send an email to HOA to get updates - no answer untill April 17th after my phone call.
- phone call to HOA, I got recommendation to open a claim with Farmers insurance (my insurance)
April 15 - April 17 2024 - yet no response to my email from HOA
- Phone call to HOA ,Tanisha Johnson 408-559-1977, absolutly useless, again, I got recommendation to open a claime with Farmers insurance (my insurance)
- My Farmers Agent recommended to open a claim against StateFarm insurance, useless. I cannot onen the claim - I tried but no options, as I'm not a customer of StateFarm
- Call to Los Altos StateFarm insurance HOA agent James Flynn 650-941-5000 > Clime department > useless.
- Call to StateFarm insurance new claim - 800-732-5246 > useless
- Call to StateFarm insurance existing claim - 888-559-1922 > useless > Claim Adjuster: Stefanie Dixon 972-657-3164
- Call to Claim Adjuster: Stefanie Dixon 972-657-3164 - useless, she doesn't pick up a phone.
- I cannot contact StateFarm via email because there is no email address to sent email to StateFarm
- Published this report.
April 18 2024 - to be continued...
Conclusions and lessons learned
1. Nobody cares about your problems; prepare to be left alone face to face with your problems; don't trust anyone.
2. The HOA management company is absolutely unhelpful and appears to only care about HOA construction projects. Neither HOA management company, nor HOA board responds to your emails.
3. Do not begin any work in your unit until HOA representative confirms the plan of work, including dates, both in person and via email.
4. Do not trust the HOA insurance company; it may not cover your damages.
5. Do not trust your own insurance company. If you file a claim for damages, even if you are not at fault, your property policy payments will increase.
6. Take photos and videos immediately. Document every step taken.
7. Obtain insurance information from your neighbors.
8. Consult with your attorney.
9. Be prepare to pay for everything.